why don't mac techs know what they're talking about??

Turns out that Apple has extended their warranty for the graphics card to three years even if your MacBook's warranty has expired...

http://www.appleinsider.com/articles/09/05/30/apple_extends_old_macbook_pro_graphics_warranty_to_three_years.html

The guy at the licensed Apple dealer had no freaking clue! Funny thing is that you can't just bring your Apple to any old store they have to be these specialty tech shops, and they still have no clue. When we called bk to tell them about the article, the guy on the phone says "oh, yea, sorry there must have been a misunderstanding... we'll replace it if it's the graphics card" uh misunderstanding?? what was there to MIS-understand??! you right out told us that the whole computer had to be replaced if it was the video card because it was a known issue with Nvidia and they weren't going to do anything about it! and even told us the steps that we would have to take to sweet talk Apple into POSSIBLY replacing it for us! bah!