... nearly a month later....

The bf's Macbook Pro was brought into Carbon Computing AGAIN...

The Symptoms:
Random shut downs, usually when the battery isn't charged all the way. It seems to stay on for the most part if it's fully charged and plugged in. But when it's half charged and plugged in, the computer doesn't always recognize the power, and even tho the little light on the adapter is green or orange, it doesn't actually charge, then shuts down. When it powers back up again, the power % says 0% then shoots to 20%.

So what do they do? They plug it in, switch it on, let it run, "do some tests", decide there's nothing wrong with it because they can't recreate the problem. They didn't even write down that the problem occurred most often when the it wasn't fully charged!! even tho it was clearly explained to them.

They also forget to call again, claiming that they did 4 days prior to us checking in.

We go in and explain it all over again to another guy... oh, well, it's gotta be a software problem! it can't possibly be the logic board EVEN THO THIS NEVER HAPPENED BEFORE THEY REPLACED IT! are you seriously telling me that a computer which never had this problem before suddenly just developed a software problem within the hour that it came back from the shop after they replace the logic board?? OK so maybe it's not the logic board, but come on, seriously does this not sound suspicious to anyone else??

... call back tomorrow at 3:30 they say... we call back, they guy is away "sick" call back tomorrow after noon they say... we call back, they're running the tests "right now"... call back tomorrow .... this was 2 days ago... still no computer... still no resolution... still no phone call.

I suppose they're going to charge another 50$ for doing *$&% all.

Yes, Carbon Computing.